I read an alarming article the other day. Inside Higher Ed (https://www.insidehighered.com/news/2020/04/13/students-say-online-classes-arent-what-they-paid) published an a story describing how students are voicing concerns that they did not receive the value of their tuition when they were sent home. The article also discusses how some are talking about wanting refunds. I think most people, in the height […]
How do we recover from the new normal? Coming back after COVID. Today, higher education is coping with an emergency change to a new world where classes and most universities had to immediately move everything online, despite not really knowing what “online” means for instruction or operations. A world where we can’t see or touch […]
As I watch what is going on across higher education, I can’t help but think that this is a transformation moment. We are changing how education is delivered as we respond to the pandemic and these changes will not just go away and have everything return to normal. Every faculty member is going to be […]
People love bright, clear lines. And who can blame them? But that is a tactical world view. Strategy is different and it means living in a less defined world. But twice recently, I’ve had to deal with a slightly different issue – the idea that we have to listen for nuance as an alarm. People rarely are direct and […]
EasyVista recently asked me to write about the evolution of service management in higher education. This is the fourth and final blog post on the topic of Transforming the University with IT Service Management. What must a Higher Education CIO do to adapt? As IT evolves in the service era, CIOs need to focus on […]
EasyVista recently asked me to write about the evolution of service management in higher education. This is the third of four blogs on the topic of Transforming the University with IT Service Management. For the CIO in transition to a Chief Services Provider, there are three keys to success: Speed and Continuity, Managing and Avoiding […]
EasyVista recently asked me to write about the evolution of service management in higher education. This is the second of four blogs on the topic of Transforming the University with IT Service Management. One of the keys to transforming the university is the move from multiple silos delivering services to finding ways to pull together […]
EasyVista recently asked me to write about the evolution of service management in higher education. The article below was originally published on their web site and on my LinkedIn page. This is the first of four blogs on the topic of Transforming the University with IT Service Management. Higher Education’s IT departments are facing a […]