EasyVista recently asked me to write about the evolution of service management in higher education. This is the second of four blogs on the topic of Transforming the University with IT Service Management. One of the keys to transforming the university is the move from multiple silos delivering services to finding ways to pull together […]
EasyVista recently asked me to write about the evolution of service management in higher education. The article below was originally published on their web site and on my LinkedIn page. This is the first of four blogs on the topic of Transforming the University with IT Service Management. Higher Education’s IT departments are facing a […]
Some changes in how you work make the iPad Pro a great choice I was very happy to receive an iPad Pro for Christmas from Mrs. Claus. I will skip a discussion of the iPad Pro’s limitations and comparisons to the Surface Pro – those have been generally well done all over the place […]
So, fully meaning to be alarmist, the one thing that has been truest for me in IT this year is that the third world war is already being fought on the Internet. The bad guys are multiplying, becoming more professional and more sophisticated and more dangerous every day. Some are state-sponsored. Some are terrorists or […]
One of my leadership maxims is “we’re dealing with human beings.” I repeat it regularly to my leadership team because I want us to think in terms of the people we work with and not just in terms of goals and strategies and what must be done today. It is important for all of us […]
One of the really wonderful privileges I have in my current role is that I get to participate in many of the ceremonial duties of campus leadership. This includes things like graduations, and today’s event, convocation. It is kind of fun to put on regalia from time to time and it is particularly good to […]
http://thenextweb.com/kennygorman/2014/01/06/sequel-nosql/ I’m continuously fascinated by the pace of change in our industry.
(Originally posted June 24, 2012 on my defunct Tulane blog “Texan at Tulane”) So I have been talking with colleagues about BYOD (Bring Your Own Device) – the buzzword trend of customers who have their own mobile device or such coming to campus. Some of them want to control the customer through policy or dictate. […]
(originally published on my defunct Tulane blog, Texan at Tulane on January 01, 2012) So I have a love/hate relationship with the cloud. I love the potential. I hate the poor implementations. And when I say “poor” that means “doesn’t work the way I think it should work.” I am, as an N of 1, […]